About us

Journey Solutions is a not-for-profit partnership of Britain's five leading bus and train operators (Arriva, First, Go-Ahead, national express and Stagecoach), along with trade organisations ALBUM, CPT and RDG. To visit our partners websites, see the company logo's across the bottom of this page. Our focus is improving integration between train, bus and tram services, with emphasis on operators sharing best-practice in order to make real and practical improvements to passenger’s door-to-door journeys.

 

The Journey Solutions partnership is best known as the group behind the development, funding and on-going management of PlusBus ticketing. This is Britain’s only nation-wide integrated train to bus and tram ticketing scheme. For details of how PlusBus works and how it is managed click here. For customer information visit PlusBus.info 

PlusBus is a National Rail add-on that is bought with train tickets from station booking offices, online from train company and third-party retailers (like trainline). It's also available from self-service machines at selected stations.

PlusBus gives the train traveller unlimited local bus and tram travel, on most/or all operators services, around the whole urban area of the rail-served town or city. PlusBus can be used at the start or end of the rail journey (or for both ends). PlusBus is available for 293 rail-served towns and cities across Britain. 

  Over half of all passengers travelling on the National Rail network start or finish their journey using another form of transport, to get to and from the railway station. 12% of train travellers use a bus for their journey to the station and another 3% use a tram. So better integrating other public transport into the rail journey is a key priority for travellers.  

Most rail station car parks are full by the end of the morning peak and there is growing concern about worsening traffic congestion around stations. In Britain cars produce 58% of all domestic transport greenhouse gas emissions* (buses produce just 2.3% and trains 1.9%). Most train companies are therefore keen to see improved bus and tram services to and from their stations, so that train travellers find it easier, more convenient and better value-for-money to travel to and from the station by bus or tram. *= DfT report: July 2010, 'Low Carbon Transport - A Greener Future.'

Our comparison site cheapercommuting.com shows rail commuers how much money they could save by using a PlusBus season ticket to travel to/from the station by bus (compared with the cost of driving and parking at the station).

Making it easier and more convenient for train travellers to buy tickets for their entire door-to-door journey in one transaction (at a time to suit them) is a key factor in making public transport more attractive. Customers want to pay for their complete journey in one go and have confidence that they have got a good deal.  PlusBus ticketing is an essential part of this package. Now that 50% of PlusBus day tickets are bought online, we're getting closer to achieving our vision. Britain is the only country in Europe where it is possible to buy, with your train ticket, a bus pass for travel to and from the railway stations that you use, wherever in the country you are going. 

Next time you're planning to travel by train - remember to choose PlusBus.

Our future vision

The universal adoption of online retailing of PlusBus day tickets six years ago achieved a change in channel focus. There are now several significant opportunities available which, over the next five years, will make huge improvements in how integrated public transport journey information and ticketing/travel payment is provided to rail customers.

 

Our vision for the future is focused on further enhancing the rail travel experience by making the public transport option to/from the station even easier and a seamless integral part of the main journey. We would see door-to-door bus and tram journey information and ticketing (or ‘proof of payment’) integrated onto customers’ smartphone. Supported by interactive street mapping, rail customers would be provided with accurate and up-to-the-minute details of travel options available for their complete journey (not just the station to station element as currently provided by National Rail and train company websites).

 

For those who prefer to explore and plan their travel on laptop or tablet device the same level of door-to-door journey planning would be available as on mobile, with a wider fulfilment choice including ITSO Smartcard, mobile, or traditional paper ticketing.

 

The data that currently exists within the rail systems to enable PlusBus sales, would in future also be used as a daily price cap for local urban travel, when bought in conjunction with a rail fare using any contactless payment method (card or phone). This would enable rail customers to take advantage of the best possible price for their station access and egress journeys and have complete confidence that the industry is transparent in its journey pricing.

 

Our core themes would be to make exploring the options, planning the total door-to-door journey and paying for the complete travel package as quick, easy and trouble-free as possible. This would result in an enhanced user experience which was both more convenient and perceived as better value. In short, addressing one of the key concerns passengers have about rail travel - how to get to/from the station.

 


Related campaigns

 

Britain's five leading bus operators are also working together on the Greener Journeys initiative. This is a lobby group which aims to raise awareness amongst politicians and businesses of the economic value of the bus and coach industry to Britain's economy. 

In February 2017, Greener Journeys published 'Any Journey is Greener by Bus' which shows how technology is contributing to a resurgence is bus use.

In April 2017, Greener Journeys published 'Improving Air Quality in Towns & Cities' by Professor David Begg. It demonstrates how buses are the only quick and low-cost solution to improving air quality. 


Updated: 03/05/2017.